INCON CASE STUDY
The darmstadtium was selected from an outstanding group of award entries which included
many major international convention centres from all around the world.
This best practice case study provides details on how darmstadtium was selected to
win the 2014 award with a focus on the following distinguishing features:
1. Unrivalled connection speed and reliability
2. Security and ease of administration
3. Qualified support staff
Digital infrastructure features of darmstadtium
In cooperation with Darmstadt University of Technology, the darmstadtium provides an internet connection with up to 10 gigabits per second. A high-performance internal backbone is operated to guarantee reliability.
In addition, the darmstadtium provides its customers with IPv6 support and VLAN technology to establish individual customer networks throughout the building. The darmstadtium has implemented the latest wireless standard 802.11ac which allows among other things higher data transfer rates of up to 600 mbit/s as well as an improved wireless range compared to the current wireless technology. The system is also downward compatible to existing wireless technologies.
The darmstadtium takes up the global megatrend connectivity and offers organizers and guests excellent in-house coverage in terms of mobile network connection of UMTS and LTE in all areas of the building, including the underground parking.
darmstadtium achieves consistently outstanding customer satisfaction ratings of
RANGE: 1.0 (excellent) - 6.0 (poor)
darmstadtium First Class Service
One of the unique
features of this venue
is the ability to replicate
the customer’s own
by establishing a coded
VPN Gateway allowing
the customer to send
and receive data exactly
the same way as from
their private company network.
Due to the individual support and first class service provided by in-house IT specialists, darmstadtium is perfectly designed for demanding user conferences.
Thus there is no need to rent hardware and time can be saved on set-up and dismantling. The client simply arrives and takes over a fast, secure, fully functional and fully tested network.
The venue also has the capacity to provide premium IT products like V-LAN or branded IP addresses which allow customers to individually name their network according to their corporate identity.
Experiences of hosting an event with darmstadtium
"For this multi-faceted major event, the darmstadtium was the perfect location. The cooperation with the project team before and during the event worked excellent. All our requirements were implemented professionally including last minute requests. Our goal was fully achieved - the sales team is highly motivated for the new financial year."
KICK-OFF SOFTWARE AG
"Thanks to your focus and attention to every aspect of our program, both before and during the event, we had an extremely successful program. In fact, we received several compliments from both exhibitors and attendees with respect to both the Center and your staff’s performance. We look forward to the possibility of having the darmstadtium play host to our program next year and to the opportunity to once more work with you."
RFID Journal LIVE! Europe Conference & Exhibition
(Kim Ray, Vice President, Events)
"The whole event was excellent and everything went well. Staff friendly and very helpful, food and refreshments were plentiful and of high quality, our customers were impressed."
"You’re right at the pinnacle here; at the leading edge of what’s possible today."
German Software Company
The Melbourne Convention and Exhibition Centre
Amsterdam RAI Exhibition and Convention Centre
"Just having the right equipment is not enough - how to configure and organise it is the secret to success. The darmstadtium has really shown they understand the problem and, as a result, has taken the wireless experience to the next level with unrivalled connection speed and reliability."
"This award will put the provision of venue digital services in the spotlight and hopefully lead to improvements in digital infrastructure at all international events.
We are delighted that darmstadtium has won this year’s
award as they have demonstrated that they are at the
cutting edge of what is possible today."
"The award will pave the way for the creation of a benchmark upon which convention facilities can be measured for their digital services provision."
(Head of Sales & Marketing)
"We are very proud to receive the first INCON Digital Infrastructure Award. This prize shows the importance of a first class Infrastructure. In this context we are able to meet our customer expectations in an outstanding way - something we are proud of. We now feel prepared to take on the challenges of the future meetings and events industry and are excited to host digital event formats such as user conferences, virtual and hybrid events."
International Meetings Review
"No longer is it acceptable to have ‘dud’ services as the ongoing demands for remote access to the web and all the exciting mobile apps that support events become central to success. No Wi-Fi means little or no business for ineffective convention centres or hotels, and while this is a great initiative to reward those facilities that deliver on their digital promises, it is equally likely to result in the shaming of venues who don’t live up to increasingly demanding expectations."
"The venue members of ICCA are the top specialists for international association meetings, for whom WiFi and connectivity have become critical issues, so we are delighted to see our members’ expertise being recognised by the top PCO’s of INCON."
See full details at incon-pco.com/award
For more information, please contact:
Executive Director, INCON